03 · UI
Internal copilots, grounded in your data.
Chat-style interfaces that actually cite their sources, use your real tools, and leave an audit trail. Grounded in your CRM, docs, and tickets — not generic ChatGPT with a logo on it.
What you get
- Grounded retrieval — RAG over Notion, Confluence, Google Drive, your CRM, and your ticket system. Hybrid BM25 + embeddings with re-ranking.
- Tool-use — the copilot doesn't just answer. It creates tickets, updates records, schedules, escalates. Every tool call is logged.
- Cited answers — every response links back to the source chunk. No hallucinated references.
- Auth & audit — SSO, per-user permissions, full query + tool-use log for compliance review.
- Eval & drift detection — golden-answer suites on a nightly schedule so retrieval quality doesn't silently rot.
Surfaces we ship
- Slack bots with
/ask-style commands and threaded follow-ups. - In-app chat widgets embedded in your existing admin or ops tool.
- Standalone web UIs for cross-team knowledge search with citation panels.
Process
- Week 0 — audit. Content sources, permission model, tool-use surface, success metric (deflection %, time-to-answer).
- Weeks 1–2 — retrieval. Chunking strategy, embedding model, index, re-ranker. Accuracy measured on a labelled eval set.
- Weeks 2–4 — copilot. Tool-calling, citations UI, auth, audit logs, rate limits.
- Weeks 4–5 — rollout. Pilot group, measure against baseline, tune, ship to full user base.
Pricing
Fixed-scope copilots from $10,000, delivered in 3–5 weeks. Multi-source or multi-tenant work scopes separately.